Refund policy

At Covrix, we stand behind our products and want you to feel confident in your purchase. This policy applies to purchases made through covrix.com.

30–90 Day Money-Back Guarantee

We offer a money-back guarantee ranging from 30 to 90 days, depending on the product you purchased. The applicable guarantee period and any product-specific conditions are stated on the product page or in the offer provided at the time of purchase. The guarantee period begins when you receive your order.

If you are not satisfied, contact us within your product's applicable guarantee period. If you are unsure which guarantee applies to your purchase, email support@covrix.com and our team will help.

How to Request a Return or Refund

Email support@covrix.com with your order number, the product you purchased, and a brief description of your concern. Our support team will review your request and explain the next steps, including whether a return is required.

Please contact us before sending any product back. If a return is required, we will provide the return address and instructions. Use a trackable shipping method and include any original accessories or components requested by our team.

Refund Processing

Approved refunds are issued to your original payment method. Where a return is required, refunds are processed within 5–7 business days after the return has been received and inspected. You will receive an email confirmation when your refund is issued. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are non-refundable. If a return is needed because of a defect or an error on our part, we will cover the return shipping costs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact support@covrix.com as soon as possible. Include your order number, a description of the issue, and photos where applicable so we can help resolve it.

Questions or Concerns

For any concerns about your product, order, guarantee, return, or refund, please message support@covrix.com. Our team is here to help.